Privacy Policy
Last updated: October 23, 2026
Ark Defenders publishes this privacy policy for the informational website about the mobile game Ark Defenders. The studio address is 63 Crown St, Woolloomooloo NSW 2011, Australia. Support email is [email protected] and the support telephone is +61430574888. Support hours are Monday to Friday, 9 AM to 6 PM Sydney time, and replies normally arrive within one business day. This policy explains what the website handles, why it is handled, how long ordinary records are kept, and how a person can ask a question. It is written for players who read about Rhodes Island, Amiya, Operators, tactical battles, Auto-Deploy, and the base. Ark Defenders is a mobile game. The pages describe that phone game. They do not replace a written reply from player support, and they do not open an account, a checkout, or a public form on this website.
Information this website handles
| Source | What is handled | Purpose |
|---|---|---|
| Server logs | When a browser requests a page, the host may record an IP address, a browser type, the page requested, the date and time, and a short status code. These fields describe a request. They are not an Operator roster and they are not a phone profile. | The logs keep the website available, help investigate abuse, and show which pages fail to load. They are not used to advertise or to score interest in a mission. |
| Notice preference | The browser stores one local preference named northstar_cookie_notice. The value records that the visitor accepted the cookie notice so the same notice is not shown on every page. It stays on the device. Ark Defenders does not receive that value on a server merely because the notice was accepted. | The preference remembers the notice choice only. It is not an advertising identifier, it is not shared across other websites, and it is not a login for the mobile game. |
| Email or telephone | If you write to [email protected] or call +61430574888, support receives what you choose to send. That may include a name, an email address, a telephone number, a player name, a question about Operators or Auto-Deploy, a correction, or a short description of a problem. | The message is used to answer you, route the note, keep a record of what was explained, and correct a public sentence when you ask for a review. Send only what the question needs. |
The mobile game, messages, and legal grounds
This website does not provide account registration, checkout, public comments, public uploads, or a public contact form. A visitor can read about the mobile game, anime-style tactical battles, Operator classes, the base, and Auto-Deploy without sending personal details. If you email or call, include a page name, a mission, an Operator class, or a short description of the problem, and leave out payment card numbers, identity document scans, and passwords. The mobile game may ask an Android phone for WRITE_EXTERNAL_STORAGE and READ_EXTERNAL_STORAGE so update packages can be downloaded and installed when they are available. Those permissions belong to the phone game, not to this website, and they are not a means to compromise privacy. This website does not request those storage permissions. Messages answer the request, record corrections, and keep the public description of the mobile game clear. Personal information is not sold. Where the Australian Privacy Principles apply, the studio uses the details a person sends in order to answer that person and to keep the site secure. Amiya is named on the public pages as the leader players read about. A support note that mentions Amiya, an Operator class, or a mission name is used only to answer that note.
Sharing, retention, and your requests
Information collected through this website is not sold. A hosting provider may process server logs so the pages remain online. If the law requires a disclosure, or if a disclosure is needed to protect players, the website, or the rights of Ark Defenders, only the minimum information required for that purpose is shared. Support messages are not shared with advertisers, and player names are not published on this website. Server logs are kept for the period set by the hosting security configuration and are then removed or rotated. Support emails and notes of telephone calls are kept while they are needed to resolve the question, record a correction, and meet ordinary business administration. When a record is no longer needed, it is deleted or reduced to a short note. The notice preference remains on the device until site data for this website is cleared. You may ask what support information is held about you, ask for a correction, or ask for deletion of a thread that is no longer needed. The mobile game lists a practical phone floor of 2 GB of RAM and 2 GB of free storage. Those figures describe the phone game, not a file this website stores about you.
Contact
Privacy questions can be sent to [email protected] or made by telephone at +61430574888 during support hours, Monday to Friday, 9 AM to 6 PM Sydney time. Postal correspondence can be addressed to Ark Defenders, 63 Crown St, Woolloomooloo NSW 2011, Australia. Use the subject Privacy question so the note is routed correctly. Say which page you read and what you want reviewed, corrected, or deleted. Replies normally arrive within one business day. A request that needs an older thread may take longer, and support will say so. This policy may be updated when the website or the mobile game support practice changes. The date at the top of this page is the latest update.