PLAYER SUPPORT

Contact Ark Defenders.

Use email or phone for mobile game questions, trial planning, mission access, tactics notes, or corrections. No public contact form is used on this website.

Player support route

Email [email protected] Best route for written mobile game, mission, trial, and correction notes.

Phone +61430574888 Use for same-day mobile game questions during staffed support hours.

Studio address 63 Crown St, Woolloomooloo NSW 2011, Australia Correspondence is organized around the Sydney studio address.

Support hours Mon-Fri 9 AM-6 PM Sydney time Replies normally arrive within one business day.

What to include when contacting us

Your preferred route: battle map, mission, tactics notes, or trial.
The day and time window you are considering.
Any access question about dorms, supply chests, mission maps, or events.
For corrections, name the page and the sentence that needs review.

What not to send

Do not email payment card numbers or sensitive ID documents.
Do not send private records through the general support route.
Do not use the support email for emergencies.

Reply process

Support reads your note and routes it to squads, missions, tactics, or access help.
You receive the current next step, including start notes or written squad details when needed.
Questions involving access, event notes, pausing a route, or trial entry are handled in writing before commitment.

Replies normally arrive within one business day.